Cloud Solution

Cloud Solution

What does it mean that Nebula-IMS is a cloud based solution?
The cloud is nothing more than your data being stored on a server remotely, instead of at your office. Many people express concern about their data being stored elsewhere but there are many advantages:

  • You don’t need to buy expensive servers for your office
  • Your data is constantly backed up and you will never lose more than the last five minutes of anything you have saved
  • If your office burns down or your computers are stolen, all you need is access to a computer and you are up and running
  • You can access Nebula-IMS 24 hours a day/ 7 days a week, no matter where you are or what device you are using, as long as you can access the Internet
  • There is no need to do tiresome back-ups each day.

Nebula-IMS takes the security and privacy of your data extremely seriously, which is why Nebula-IMS is hosted within a secure Virtual Private Cloud inside Microsoft Azure Web Services (Azure). We take advantage of Microsoft’s job zero approach to data security that is trusted to host some of the world’s largest web applications. Companies such as:- Rio Tinto, Schneider Electric, 3M, LG, HP, McAfee, Honeywell, Webjet, Fox Sport, Dell, Fedex, Comap, Samsung, Reuters & Aston Martin. Microsoft Azure is responsible for managing the security of the underlying cloud environment. The Azure cloud infrastructure has been designed to be one of the most flexible and secure computing environments available, designed to provide optimum availability while providing complete client segregation.

Azure’s world class, highly secure data centres utilise state-of-the art electronic surveillance and multi-factor access control systems. Data centres are staffed 24x7 by trained security guards and IT professionals, and access is authorised strictly on a least privileged basis.

All Azures’ data centres have been independently certified to meet the requirements of an extensive list of global security standards. Azure meets a broad set of international and industry-specific compliance standards, such as General Data Protection Regulation (GDPR), ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards, including Australia IRAP, UK G-Cloud and Singapore MTCS. Rigorous third-party audits, such as those done by the British Standards Institute, verify Azure’s adherence to the strict security controls these standards mandate.

Nebula utilises multiple private networks and firewalls to limit access to sensitive data. All traffic to Nebula-IMS is encrypted over HTTPS using 2048 bit industry standard SSL encryption, and is restricted to web clients capable of TLS 1.1 or higher. (see Nebula-IMS’s full security Profile for further information.)

No contracts, we only ask you to agree to our Terms and Conditions which define your rights and Nebula-IMS’s rights in terms of delivering a state of the art solution. We’re very confident; that Nebula-IMS will more than satisfy your needs.

When we began looking at accounting platforms we opted to develop Nebula-IMS to be compatible with Xero Accounting software because it is a true cloud based solution, designed for use by non-accountants and is simple and easy to use. Nebula-IMS does not just transfer information to Xero. Nebula exchanges information seamlessly. When you use Nebula-IMS and Xero you will see the huge benefits to your business.

*Additional cost for this product.

A customisable dashboard to provide instant reports for what you want to see, on any part of your business. Reasonable requests for a report that is not available will be considered.

We believe supporting you is critical to our success. You log any technical problems into the Query System. If it is an invoicing or WHS technical problem, we will do our utmost to fix it within six hours. All other problems we will normally fix within 24 hours. If it is not fixed in the time frame, you escalate the matter and a senior manager will become directly involved to resolve the issue.

Secondly if you have an idea for a new feature or improvement you would like to see, you simply add it to the Query List, we will assess your idea and if it’s simple, we’ll do it very quickly. If it’s a big idea, we’ll scope it and if we believe there will be a demand, we’ll build it. If it’s an idea we believe only you want, we will build it at your cost, on a non-exclusive basis.

There are six tiers of training and help available in Nebula-IMS:

  1. Roll overs to explain minor matters.
  2. Help Manual and Help Videos to explain how to use Nebula-IMS.
  3. Fee for service online training
  4. Fee for service. One on one face to face training
  5. Group Training held at scheduled intervals.
  6. Master Classes – To get the maximum benefit from Nebula-IMS we offer Master classes for clients to learn the full capabilities of Nebula-IMS.

Nebula-IMS provides a huge range of controls to set up the system the way you want to use it. Different groups can be assigned different access levels from not available, to view only, to view and add, to edit and to archive. Nothing is deleted. Many areas can be customised to use the terminology you use in your business eg Your terminology for your job priority settings.

One of the most powerful features of Nebula-IMS is the cross linking of data from one module with others. For example, You can link an employee’s training and qualifications when allocating work so that only the people with the right skill sets can be allocated a job.

Stock can be allocated and managed from arrival in your business through to invoicing in one continuous flow.